As of 1 April 2016, FACTOR will eliminate the two-stage process of submitting completions reports and supporting documentation.
After 1 April, clients will be asked to upload all supporting documentation, including all invoices and receipts and proofs of payment, at the same time that they submit their Completion Reports. (Previously, clients were asked to upload these documents in two stages.) By requesting all documentation at the same time, we aim to reduce the amount of work for clients and make the process more efficient for FACTOR staff.
FACTOR will provide more information and further instructions in the coming weeks. For now, remember to keep all receipts and proofs of payment related to your project, and avoid making cash payments.